What should I do if I have a complaint?
NewSure are committed to the fair, transparent and timely resolution of disputes.
- If you are unhappy with any of our services, please contact us and tell us about your complaint. We will thoroughly examine the issue you have raised and endeavour to resolve it to your satisfaction within 30 days.
- If your complaint is not satisfactorily resolved usually within 30 days, please contact our Complaints Officer on (02) 4969 8100 or put your complaint in writing and send it to our Complaints Officer at firstname.lastname@example.org or PO Box 509, Newcastle NSW 2300. We will try and resolve your complaint quickly and fairly. We will keep you informed about how we handle your complaint and provide you with the reasons for our decisions.
- NewSure Insurance Brokers Pty Ltd is a member of the Australian Financial Complaints Authority (AFCA). If your complaint cannot be resolved to your satisfaction by us you have the right to refer the matter to AFCA. The AFCA can be contacted at GPO Box 3 Melbourne, VIC 3001, on 1800 931 678, fax (03) 9613 6399, email email@example.com or website www.afca.org.au.